FAQ
Common questions.
How does a booking work?
Reserve the service on the site, we jump on a short discovery call to lock scope and deadline, then you pay via Paystack and we start.
Can I cancel or change my booking before we start?
Yes. Anytime before the discovery call — or before we open the session — you get a full refund, no questions. Change of service (e.g. beat → mix) is free at this stage.
What if I need to change things while the project is running?
Small tweaks are covered by the included revision rounds on the service page. If you cancel mid-project, you get back what you paid minus the time already spent. Bigger scope changes get a quick re-quote before we continue.
And after the final files are delivered?
Final delivery closes the booking, so no refund at that point. If something is genuinely broken (corrupt file, wrong export), we fix it for free — just email support@eadbeats.online.
How do I request a refund or change?
Email support@eadbeats.online with your booking reference. We reply within 2 business days and Paystack returns approved refunds in 5–10 business days.
Can I use the work commercially?
Yes. Custom beats come with a non-exclusive commercial license (exclusive on request). Mixes, masters and photos are yours to release.